Genesys - Houston CX

Genesys CX Event

Revolutionize how you interact with your customers

Leverage modern technology for innovative engagement

Learn what should be on your radar to keep your customer engagement cutting-edge in the midst of new technologies and ever-changing customer expectations. Joins us for an afternoon full of learning, networking, fun, and prizes. Bring a colleague or two, nobody should miss our Houston stop!

Discussion Topics:

Deploying AI technologies now - with Amazon Lex and Altocloud
Managing Voice, Email, Chat, Text, and Social Media through one agent interface
Collaboration and journey mapping tools to help bridge the gap between customer service, support, and marketing
Ensuring flexibility through BYO Carrier and open API Platform