Citizen Experience & Engagement Seminar

This event qualifies for 3 CPEs

Everyone wants a seamless customer experience and to get the information they need quickly, easily, and in the mode that works best for them. And the government agrees.


In an effort to aid customer experience modernization, the White House released the “Delivering Government Solutions in the 21st Century, Reform Plan and Reorganization Recommendations” plan which outlines areas to be realigned to better serve constituents. How can agencies take advantage of the 21st Century IDEA Act to improve citizen experience (CX) and engagement?


Join GovLoop and Carahsoft on Tuesday, June 11 from 7:30 a.m. to 12:00 p.m. ET at the JW Marriott Hotel in Washington, D.C., to hear from government and industry experts on how to transform citizen engagement in your agency. Attendees can also earn up to three CPE credits.


Specifically, you’ll learn:

  • Insights from the 21st Century IDEA Act on how to realign agencies around mission to better serve citizens.
  • Insider tips on how to make CX a priority at your organization.
  • Concrete next steps to take to modernize your agency’s CX efforts.
  • Tools and technologies to help you on your CX journey.

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Census Bureau, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, USAID, State & Local Government, National Guard Association, EEOC, Federal Government, FDA, Foreign Governments/Agencies, NSA, FCC

This event has no exhibitor/sponsor opportunities

Tue, Jun 11, 2019, 7:30am - 12:00pm

Complimentary:    $ 0.00

JW Marriott Hotel
1331 Pennsylvania Ave NW
Washington, DC 20004
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Event Sponsors

Adobe, Granicus, Hootsuite, Liferay, New Relic


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