Government Insights: Crafting a Customer Experience Strategy

Citizens are government’s most important responsibility, and when it comes to serving them, agencies need a comprehensive, constituent-focused strategy. But what specific elements should you take into account when creating a customer experience (CX) strategy at your agency?

Join us online on Wednesday, May 8 from 2-3 p.m. ET/11 a.m.-noon PT for a panel on CX and how you can best serve your constituents. Government CX experts will discuss best practices and the newest innovations in the field, so get ready to take notes and ask questions.

Specifically, you’ll learn:

What CX looks like in an increasingly digital society.
How to meet citizens where they are.
The importance of constituent-focused design.

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies, NSA, FCC