Transformation of Citizens Digital Experiences in Government
This event qualifies for 1 CEUs
This event qualifies for 1 CPEs
This event qualifies for 1 CLPs
The President’s Management Agenda is a multi-generational vision for reform that brings to government customers a customer experience that compares to or exceeds that of leading private sector organizations. Transforming customer service means improving the usability and reliability of our most critical digital services; creating measurable improvements in customer satisfaction by using the principles and practices proven by leading private sector organizations; increasing trust in the Federal Government by improving the experience citizens and businesses have with Federal services whether online, in-person, or via phone; and leveraging technology to break down barriers and increase communication between Federal agencies and the citizens they serve.
This webinar will take an in-depth look at how government agencies are building digital communications channels to serve citizen needs.
Speaker and Presenter Information
Dr. Lynda Davis, Chief Veterans Experience Officer, Dept. of Veterans Affairs
Lori Ruderman, BuySmarter Initiative Lead, U.S. Department of Health and Human Services
Guy Kiyokawa, Deputy Director, Defense Health Agency
Quimby Kaizer, Principal, Federal People & Change Leader, KPMG LLP
Jason Miller, Executive Editor, Federal News Network (moderator)
Relevant Government Agencies
Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies, NSA, FCC
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Wed, Jun 19, 2019, 2:00pm - 3:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
FEDINSIDER
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@FedInsider