4 Steps for Modernizing Government IVR



Artificial intelligence, natural language understanding, voice biometrics, and other innovations are revolutionizing self-service. Whether a citizen wants to pay property taxes, check the status of a disability claim, or inquire about an inspection, modern conversational IVR can intelligently route them to the right self-service application or resource while reducing agent call volume, improving the citizen experience, and increasing efficiencies.
 
Join us and learn:
  • The four key steps to modernize your IVR services
  • Technologies in use at agencies today and their impact
  • Specific actions to get started
 
Register now for a chance to discover how using smart, conversational IVR, state and local governments can improve the citizen self-service experience through improved routing and containment, as well as realize operational efficiencies that lower call center costs and strengthen security and compliance.

Speaker and Presenter Information

Vance Clipson, Senior Principal, Industry Solutions,
Russel Brodsky, Directory of Government Sales, Nuance

Relevant Government Agencies

Other Federal Agencies, Federal Government, State & Local Government


Event Type
Webcast


This event has no exhibitor/sponsor opportunities


When
Thu, Jun 20, 2019, 2:00pm - 3:00pm ET


Cost
Complimentary:    $ 0.00


Website
Click here to visit event website


Organizer
Nuance Gov Team at Carahsoft Tech Corp


Contact Event Organizer



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