4 Steps for Modernizing Government IVR
Artificial intelligence, natural language understanding, voice biometrics, and other innovations are revolutionizing self-service. Whether a citizen wants to pay property taxes, check the status of a disability claim, or inquire about an inspection, modern conversational IVR can intelligently route them to the right self-service application or resource while reducing agent call volume, improving the citizen experience, and increasing efficiencies.
Join us and learn:
Register now for a chance to discover how using smart, conversational IVR, state and local governments can improve the citizen self-service experience through improved routing and containment, as well as realize operational efficiencies that lower call center costs and strengthen security and compliance.
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Speaker and Presenter Information
Vance Clipson, Senior Principal, Industry Solutions,
Russel Brodsky, Directory of Government Sales, Nuance
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Thu, Jun 20, 2019, 2:00pm - 3:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
Nuance Gov Team at Carahsoft Tech Corp