Creating Excellent CX - The Need for Updated Customer Service Management



Mail, email, social media, chatbot, phone call - the list goes on and on. The number of channels and data types that agencies need to keep track of, record and respond to is overwhelming. To make the situation even more challenging, customers are demanding more timely and thorough responses.

 

How can agencies keep up? One solution is to use a cloud-based customer service management solution that enables organizational transformation.

 

Join us online Thursday, Nov. 7th from 2-3 p.m. ET/11 a.m.-noon PT to learn how agencies can use the cloud to deliver excellent services to citizens.

 

Specifically, you’ll learn about:

  • The biggest barriers facing agencies who are struggling to deliver operational excellence and outstanding customer service.
  • The difference between customer relationship management and customer service management.
  • How agencies are embracing digital transformation to update outdated legacy systems.

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies, NSA, FCC


    Event Type
    Webcast


    This event has no exhibitor/sponsor opportunities


    When
    Thu, Nov 7, 2019, 2:00pm - 3:00pm ET


    Cost
    Complimentary:    $ 0.00


    Website
    Click here to visit event website


    Organizer
    GovLoop


    Contact Event Organizer


    Join the event conversation:
    @govloop
    #gltrain


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