Executive Summit on Customer and Employee Experience

Everyone wants a better experience with their government. Residents bring rising customer experience (CX) expectations to their interactions with government agencies, while the agency workforce craves a more empowering employee experience (EX). To thrive in this disruptive environment, government agencies must embrace a systematic approach to CX and EX.

Join Forrester’s top government and EX experts for an exclusive breakfast event to learn how to build better customer and employee experiences that power mission success efficiently. During keynotes, a panel discussion and networking, you’ll have the opportunity to:

  • Assess your organization's CX management maturity.

  • Understand how Employee Experience (EX) trends will shape agencies’ Human Capital Management.

  • Learn how to create a virtuous cycle in which CX and EX reinforce each other’s success.

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Census Bureau, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, USAID, State & Local Government, National Guard Association, EEOC, Federal Government, FDA, Foreign Governments/Agencies, NSA, FCC

This event has no exhibitor/sponsor opportunities

Thu, Nov 14, 2019, 8:30am - 11:30am PT

Complimentary:    $ 0.00

Franchise Tax Board Gerald Goldberg Auditorium
9646 Butterfield Way Sacramento, California, 95827
Sacramento, CA 95827
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