Citizen Experience Seminar

This event qualifies for 3 CPEs

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns.


A decade later, customer experience (CX) and citizen engagement have evolved and become a higher priority across governments than ever before. While government organizations have made significant strides in CX, there is still a call to action to improve communication, increase accessibility, modernize infrastructure and digital services, and ultimately prioritize the citizen's experience.


CX initiatives and legislation have helped direct agencies' focus and goals, but the personnel and departments tasked to meet these goals face digital transformation, adaptation, measurement, and other challenges along the road to exceptional CX.


Join your peers from federal, state, and local governments, and industry experts for a day of innovation, insights, and information sharing on government CX.


Specifically, we will discuss:

  • Improving information sharing between agencies and citizens
  • Personalizing experiences to drive engagement
  • Steps you can take today to move towards meeting legislative mandates, like the 21st Century Integrated Digital Experience Act (IDEA)
  • Harnessing data and analytics to improve CX
  • How to make CX a priority at your agency

Save the date and register now to be a part of the group at the forefront of government CX!

Relevant Government Agencies

DOD & Military, Other Federal Agencies, Federal Government, State & Local Government

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Event Type

This event has no exhibitor/sponsor opportunities

Tue, Aug 11, 2020, 11:00am - 3:00pm ET

Complimentary:    $ 0.00

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Carahsoft Technology Corporation

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#CtznES, #CitizenEngagement, #govCX, #govCX

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