Government To Citizen: Top Digital Customer Experience Trends for 2020



In our evolving digital age, prioritizing the customer experience (CX) has become one of the most important and efficient ways to increase engagement, and new technologies are helping organizations do so.

 

Staying on top of the newest CX and technology trends to meet citizen expectations can be difficult though.

 

Join us online Thursday, March 12 from 2-3 p.m. ET/11 a.m. – noon PT for a panel discussion featuring customer experience experts that will identify the top digital CX trends for 2020 and how they apply to federal, state and local governments.

 

Specifically, you’ll learn:

  • Why government agencies need an omnichannel communication strategy to be successful.
  • How digital document management fits into CX planning.
  • How data can support citizen-centric websites and digital tools.
  • Why 2020 will be the year government moves towards personalization.

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Census Bureau, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, USAID, State & Local Government, National Guard Association, EEOC, Federal Government, FDA, Foreign Governments/Agencies, NSA, FCC


    Register


    Event Type
    On-Demand Webcast


    This event has no exhibitor/sponsor opportunities


    Cost
    Complimentary:    $ 0.00



    Website
    Click here to visit event website


    Organizer
    GovLoop


    Contact Event Organizer


    Join the event conversation:
    @GovLoop
    #GLTrain


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