AWS Spotlight Series: State and Local Government & Education
Customer service is essential to the success of any business. To provide voice-based customer service at scale, many organizations operate call centers. At the low end, call centers simply route incoming calls to any available agent. More sophisticated systems support more sophisticated routing and interaction, including the ability to create customized call trees and other Integrated Voice Response (IVR) systems.
Traditionally, IVR systems have been difficult to install and expensive to license, with capacity-based pricing the norm. However, with Amazon Connect, you build on the same technology used by many of our customer service teams!
In this on-demand webcast, you will learn how Amazon Connect lets you:
- Set up a cloud-based contact center in minutes
- Create your contact center
- Design your contact flows (similar to IVRs)
- Onboard your agents using a modern interface that is entirely web-based
Relevant Government Agencies
DOD & Military, Dept of Education, Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Thu, Apr 9, 2020, 2:00pm - 3:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
AWS Government Team at Carahsoft