Ensure Citizen Satisfaction through Interactive Voice Response

Nuance Conversational Interactive Voice Response (IVR) enables human-like interactions that allow individuals to self-serve and successfully resolve issues within the IVR. It delivers an intuitive service experience that anticipates the caller’s needs and enables them to interact with the system naturally, in their own words. Learn how the modern voice combines AI-powered speech engines to enable automated conversations that feel almost human.


Join us for this webinar and how companies that offer a conversational IVR will reduce costs, provide better customer experiences, and maximize return on investment. During this webinar, attendees will learn:


  • NLU based speech recognition
  • Intuitive call steering
  • Personalized, proactive experience
  • Predictive call handling
  • Application performance reporting

Speaker and Presenter Information

Elizabeth Savage, Team Lead, Carahsoft

Relevant Government Agencies

DOD & Military, Other Federal Agencies, Federal Government, State & Local Government

Event Type

This event has no exhibitor/sponsor opportunities

Thu, May 21, 2020, 2:00pm - 3:00pm ET

Complimentary:    $ 0.00

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Event Sponsors


Nuance Government Team at Carahsoft

Contact Event Organizer

Join the event conversation:
#CitizenEngagement #CX #AI

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