Ensure Citizen Satisfaction through Interactive Voice Response



Nuance Conversational Interactive Voice Response (IVR) enables human-like interactions that allow individuals to self-serve and successfully resolve issues within the IVR. It delivers an intuitive service experience that anticipates the caller’s needs and enables them to interact with the system naturally, in their own words. Learn how the modern voice combines AI-powered speech engines to enable automated conversations that feel almost human.

 

Join us for this webinar and how companies that offer a conversational IVR will reduce costs, provide better customer experiences, and maximize return on investment. During this webinar, attendees will learn:

 

  • NLU based speech recognition
  • Intuitive call steering
  • Personalized, proactive experience
  • Predictive call handling
  • Application performance reporting

Speaker and Presenter Information

Elizabeth Savage, Team Lead, Carahsoft

Relevant Government Agencies

DOD & Military, Other Federal Agencies, Federal Government, State & Local Government


Event Type
Webcast


This event has no exhibitor/sponsor opportunities


When
Thu, May 21, 2020, 2:00pm - 3:00pm ET


Cost
Complimentary:    $ 0.00


Website
Click here to visit event website


Event Sponsors

Nuance


Organizer
Nuance Government Team at Carahsoft


Contact Event Organizer


Join the event conversation:
#CitizenEngagement #CX #AI


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