AI is Here! How to empower your service teams to make a difference in 2020
Customer experience is today’s battlefield. How a customer feels after an interaction with a brand – be that through commerce, marketing, sales or a customer service centre - will have a significant impact on their future interactions with you. Deloitte reports that 88% of companies now prioritise customer experience in their contact centres. Considering the importance of this, we would like to introduce you to the concept of “Service Enthusiasts” and going beyond just customer experience to consider employee experience and the impact on your customers.
Join our online customer User Forum to learn more.
By attending this event you will:
Join our online customer User Forum to learn more.
By attending this event you will:
- Understand the drivers for a modern agent experience such as Browser UI, conversational interfaces and automation
- See how tools such as Intelligent Advisor plus other product features and enhancements can support automation and free your agents to become trusted advisors
- Hear from Elsevier about how they are using the Oracle CX Service platform to gain business value
- Learn about the latest feature updates to Oracle CX B2C Service
Webinar being held from 1pm-2pm British Summer Time on June 25.
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Thu, Jun 25, 2020, 8:00am - 9:00am
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
Oracle
