Moving Customer Experience (CX) Programs Forward in the New Normal

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As states pull back quarantine measures in a phased approach, government agencies will continue to work with heroic urgency to meet the needs of the people. To support the needs of citizens, the federal, states, and local agencies must listen to the needs of the people through customer experience signals to drive the modernization and transformation efforts in support of this new normal.


This webinar will take an in-depth look at implementing and evolving CX in the recovery phase of the pandemic and beyond, taking in consideration of competing stakeholder needs, limited budgets and constrained resources.

Speaker and Presenter Information

Lee Becker 


Lee Becker , Solutions Principal, Medallia


Brian Andrews  


Brian Andrews CXXP, Senior CX Principal, Medallia     


Dr. Sanjith Wijesinghe 


Dr. Sanith Wijesinghe , Innovation Area Lead, MITRE Corporation   

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Census Bureau, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, USAID, State & Local Government, National Guard Association, EEOC, Federal Government, FDA, Foreign Governments/Agencies, NSA, FCC

Event Type

This event has no exhibitor/sponsor opportunities

Wed, Jun 17, 2020, 2:00pm - 3:00pm ET

Complimentary:    $ 0.00

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