How Employee Experience Impacts Customer Experience Post COVID

This event qualifies for .1 CEUs

This event qualifies for 1 CPEs

This event qualifies for 1 CLPs

Government employees have faced seismic change over the last few months as the pandemic disrupted their home and work lives in unprecedented ways. Leaders understand the imperative to move their employees from a mindset of surviving the pandemic to thriving despite the unfolding crisis. Achieving this shift in employee experience requires leaders who communicate well and often, have an employee-first mindset, practice empathy, and set the example for their teams. 


This webinar will take an in-depth look at how to raise the bar on customer experience by harnessing employees as strong brand ambassadors who, through their intimate contact with customer, contribute innovate ideas to transform government.

Speaker and Presenter Information

Zoe Kasper, Embedded Expert; Director, Medallia Professional Services
Zoe Kasper
Embedded Expert; Director,
Medallia Professional Services
Tamieca Hamlin, Co-Lead, Customer Experience CoE, GSA
Tamieca Hamlin
Co-Lead, Customer Experience CoE, GSA
Roland Edwards, Deputy Chief Human Capital Officer, DHS
Roland Edwards
Deputy Chief Human Capital Officer, DHS
Lee Becker, Solutions Principal, Medallia
Lee Becker
Solutions Principal,
Medallia (Moderator

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Census Bureau, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, USAID, State & Local Government, National Guard Association, EEOC, Federal Government, FDA, Foreign Governments/Agencies, NSA, FCC

Event Type

This event has no exhibitor/sponsor opportunities

Wed, Jul 1, 2020, 2:00pm - 3:00pm ET

Complimentary:    $ 0.00

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