Improving Remote Employee Support

This event qualifies for 1 CPEs

COVID-19 concerns are changing how agencies run their business and IT operations, dramatically expanding demand for teleworking and application access to collaborative systems. This demand is creating significant challenges for IT operations and has increased the need for IT pros to keep applications, services, and infrastructures up and running—and safe. This instructional webinar will focus on Performance monitoring solutions that provide visibility into an agency’s infrastructure and applications, helping to monitor capacity and performance, identify issues, and troubleshoot infrastructure and VPN performance.

Monitor VPN performance
Monitor the performance and utilization of your WAN and VoIP solution
Monitor and troubleshoot the application performance of collaboration systems such as Webex, SharePoint, and Teams
Monitor remote end-user experience
Improve ticketing, asset management, and self-service
Connect quickly and securely and communicate effectively with end users
Visualize and analyze key remote support metrics