The Shift to a Digital Business Model
During 2020 businesses and transactions are shifting to online even quicker than before. In this environment service is key in facilitating the dialogue with customers and supporting all the steps on the digital journey; research, purchase, delivery, usage and advocacy.
How can businesses take the leap of successfully adopting online as a channel and platform for dialogue and transaction and how can customer service be a revenue driving activity in this context?
In this webinar Oracle will share inspiration and best practices on service strategy and operations driving a digital business model.
How can businesses take the leap of successfully adopting online as a channel and platform for dialogue and transaction and how can customer service be a revenue driving activity in this context?
In this webinar Oracle will share inspiration and best practices on service strategy and operations driving a digital business model.
- Hear about trends, best practices and advice on the role of service in digital business models
- Discuss with service experts and other CX Service customers on best practices, challenges and solutions
- Get advice on where to turn for support, how to quickly adopt best practices, and answers to your questions
Relevant Government Agencies
Other Federal Agencies, Federal Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Wed, Jul 15, 2020, 8:00am - 9:00am
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
Oracle