The Crisis-Ready Digital Experience

One clear lesson from COVID-19 is that digital services are a vital part of government resiliency strategies. When social distancing requirements made in-person government transactions undesirable or unavailable, web and mobile channels became some of the primary means for delivering services to citizens and businesses.

This session will explore:

• How the COVID-19 experience is shaping digital services strategies
  going forward
• Best practices for rapidly launching and scaling digital services
• New insights on designing effective and resilient online services and apps