How to: Service Cloud: Automate Your Case Management Accelerator Webinar

Successful business calls for keeping customers happy – but you can’t keep customers happy if you can’t address their issues at the right time, in the right way.

Your customers expect and deserve proper handling. Getting your customers into the right queue and assigned to the right agent is critical to timely, effective case management.

During this 2-hour webinar, Service Cloud experts will help you understand how to turn case assignments and escalation into a productivity tool to serve your customers better.

Learn how to:

• Understand key business metrics tying back to case management

• Increase service representative productivity

• Decrease support case response and resolution time

• Automate case assignment and escalation

• Increase customer satisfaction