Patient Experience for Veterans 2020 Online Event



Care. Save. Evolve. Bringing quality service to enhance patient experience for our nation's veterans.

As the Department of Veterans Affairs enters its next decade, delivering excellent patient experience has become a crucial segment across the agency. Secretary Robert Wilkie designated Customer Experience (CX), better known around the industry as Patient Experience (PX) a top priority and a prime directive for the 2021 Fiscal Year. Since their genesis in 2015, the Veteran’s Experience Office (VEO), along with other segments of the VA, have been engaging in everything from enhancing digital feedback processes to rolling out helpful RedCoat volunteers for patient direction, all with the aim of instituting practical but innovative ways to enhance the quality of care given to patients.

The Patient Experience for Veterans 2020 Conference is strategically designed to increase awareness, collaboration and communication regarding the latest efforts to establish patient satisfaction among our nation’s veterans. We will focus on topics such as process excellence, IT and analytics integration, patient-clinician communication and telehealth as well as strengthening cultures of empathy and compassion. Our conference will also take an in depth look at how COVID-19 impacts patient experience processes and outcomes. 
 
***Note: Although the subject matter of this IDGA conference relates to VA programs, this is not a VA event, nor does the Department endorse or officially sanction IDGA or its events.***

Speaker and Presenter Information

Please visit our website to see our full list of speakers!

Relevant Government Agencies

DOD & Military, Dept of Veterans Affairs, Federal Government, State & Local Government

View Exhibitor/Sponsorship Details


Event Type
Virtual


When
Tue-Thu, Sep 22-24, 2020, 11:30am - 4:15pm


Cost

Active Military & Government:  $0.00
Academia/ Non-Profit/ Vendors/ Consultants:  $1499.00


Website
Click here to visit event website


Event Sponsors


Organizer
IDGA


Contact Event Organizer



Return to search results