XM Workshop: Improving Digital Service Delivery

This event qualifies for 1 CPEs

Modernizing digital service delivery has long been a priority for agencies. With COVID-19 forcing government organizations to become more agile, it's accelerated.

This hands-on session with solution strategists and technology experts will help you accelerate the progress you've already made in optimizing digital services using technology and principles of experience management (XM). We'll cover how to understand the end-to-end experience across your digital channels, identify experience gaps, and use those insights to take the right actions.

By attending this workshop, you’ll learn:

  • How to use technology to expedite improvements to digital services.
  • How other agencies are using XM to improve service delivery.
  • What you can do at your agency to continue improving the digital services.

Speaker and Presenter Information

Vince Vu, Head of Solution Strategy, Qualtrics

Relevant Government Agencies

Other Federal Agencies, Federal Government, State & Local Government

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Event Type

This event has no exhibitor/sponsor opportunities

Tue, Dec 1, 2020, 11:00am - 12:00pm ET

Complimentary:    $ 0.00

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Event Sponsors


Qualtrics Government Team at Carahsoft

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