Improving Customer and Citizen Satisfaction through the Power of Voice
Nuance Conversational Interactive Voice Response (IVR) enables human-like interactions allowing individuals to self-serve and successfully resolve issues within the IVR. It delivers an intuitive service experience that anticipates the caller's needs and enables them to interact with the system naturally, in their own words. Learn how the modern voice combines AI-powered speech engines to enable automated conversations that feel almost human.
During this demonstration, attendees will learn about IVR features such as:
- NLU based speech recognition
- Intuitive call steering
- Personalized, proactive experience
- Predictive call handling
- Application performance reporting
Speaker and Presenter Information
Elizabeth Savage, Team Lead for Nuance, Carahsoft
Relevant Government Agencies
DOD & Military, Dept of Health & Human Services, Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Thu, Dec 10, 2020, 1:30pm - 2:15pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
Nuance Government Team at Carahsoft