Essential Operational Resilience

This event qualifies for * CPEs

Operational Resilience is the ability of an organization to continue to serve its customers, deliver products and services, and protect its workforce in the face of adverse operational events by anticipating, preventing, recovering from, and adapting to such events. This is an essential element of Principled Performance -- the ability to reliably achieve objectives while addressing uncertainty and acting with integrity. 


COVID-19’s far-reaching impacts have thrashed many companies’ Plan-A strategies, yet the pandemic offers rich learning opportunities on operational resilience. Leaders will need these insights to navigate crises and disruptions that will arise long after this coronavirus subsides.


In this webinar, we take you through a continuous four stage cycle of preparing for and supporting operational resilience.


Learning Objectives:

  • Define resilience across four pillars of the business - people, facilities, technologies, suppliers
  • Anticipate and evaluate risks to resilience
  • Establish steps to prevent impacts
  • Respond and recover from realized risks
  • Adapt across the four pillars and processes of the business

Speaker and Presenter Information

Keith Pearson, Global Head of Financial Services Go To Market at ServiceNow, former Head of Technology Resilience at Lloyds Banking Group

Kevin Barnard, Senior Director Connected Enterprise at ServiceNow, former Senior Director of Digital Operations at GE

Relevant Government Agencies

DOD & Military, Other Federal Agencies, Federal Government, State & Local Government

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Event Type

This event has no exhibitor/sponsor opportunities

Tue, Jan 19, 2021, 11:00am - 12:00pm ET

Complimentary:    $ 0.00

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