Realizing Innovation Within the DoD Community Using ServiceNow
Innovative Help Desk Implementation automates and streamlines all aspects of traditional help desks, resulting in the reduction or complete elimination of Tier 1 Held Desk FTE's. This implementation incorporates tiered, automated approval workflows and intelligence-based ticket routing, substantially reducing SLA violations.
Join Savli Group and Carahsoft for this on-demand webinar to learn how the Innovative Help Desk Implementation drastically reduced business time spent performing service automation, account management, and provisioning from four weeks to three days.
Savli Group provides on-premise installation workshops and services for ServiceNow customers; services include: tracking staff efficiencies in real-time, identifying/rectifying weaknesses in the IT supply chain, and creating transparency between the user and IT on ticket submissions with the Innovative Help Desk Implementation.
In this on-demand webinar, you will learn about:
- Eliminating unnecessary status calls by organizing relevant self-help on the IT ticket submission portal, reducing ticket submission counts
- Structuring outbound service catalogs, allowing ticket routing automation, and eliminated clarification call-backs from IT to users by IT controlled data entry
Other benefits include:
- In-line routing, approval, document signage, and task generation
- Excel managed access-controlled lists eliminated via focused catalogs
- Realized KPI reports and security audits
- Streamlining all aspects of VM requisition and optimization
- Eliminating managed assets record via discovery and structured asset management processes
Speaker and Presenter Information
Featured Speaker: Vishal Desai
Relevant Government Agencies
Federal Government, State & Local Government
Event Type
On-Demand Webcast
This event has no exhibitor/sponsor opportunities
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
ServiceNow, Savli Group
Organizer
ServiceNow Government Team at Carahsoft
Join the event conversation:
@SavliGroup