Put AI to Work in Your Agency's Contact Center
The two letters “AI” have caused confusion and hesitation for some organizations, and excitement and success for others. A key problem is that Artificial Intelligence encompasses a variety of technologies that address different goals. Successful agencies don’t implement AI; they implement a flavor of AI that is targeted to solve citizen problems, address a business opportunity, or improve the agent experience.
Join Brian Mistretta from NICE inContact as he clears the air on AI in the contact center, how to use it effectively to improve citizen experience and effectively manage a remote workforce.
Speaker and Presenter Information
- Brian Mistretta, Director of Product Marketing at NICE inContact
Relevant Government Agencies
County Government, City Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Wed, Mar 31, 2021, 2:00pm - 3:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
Public Sector 360
