Unleash ITSM Potential with Jira Service Management

This event qualifies for Up to 3.6 CPEs

In the midst of rapid transformation, IT teams are constrained by old ways of working and legacy ITSM tools. Rigid processes, disconnected tools, and silos between development and operations teams prevent teams from enabling a high-performing digital business.
Hear from Derek Fields, Atlassian Practice Manager at RightStar, as he demonstrates the three key elements of operationg a proactive Service Desk:
  1. Ticket Management
  2. Configure Management
  3. Alerts and Responses
In this class, attendees will utilize Atlassian’s industry-leading Jira Service Management product to understand the capabilities needed to address all three of these ITSM functions.
Learn how Jira Service Management can empower teams to deliver end-to-end value at high-velocity with an ITSM platform that accelerates the flow of work between development and operations.

Speaker and Presenter Information

 Derek Fields, Atlassian Practice Manager, RightStar

Relevant Government Agencies

Other Federal Agencies, Federal Government, State & Local Government

Event Type

This event has no exhibitor/sponsor opportunities

Tue, Mar 30, 2021, 1:00pm - 4:00pm ET

Complimentary:    $ 0.00

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Event Sponsors

Atlassian, RightStar

Atlassian Government Team at Carahsoft
RightStar Government Team at Carahsoft

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