Digital Engagement

More than half of customers use digital channels to engage with companies–and that figure continues to climb. Whether it’s webchat, SMS, Facebook Messenger, or self-service knowledge bases, new methods of connecting businesses with their customers are often quicker and more efficient than a voice interaction. As these digital channels become common, differentiators are vital to keeping a competitive edge.

Learn how companies are using artificial intelligence, analytics, and automation to bolster digital engagement success.

When does it make sense to have a live, face-to-face video or voice discussion, and when are digital channels the way to go? And, how is digital engagement affecting revenue, costs, and customer ratings?