Los Angeles Virtual Innovation Hour

Health and Human Services (HHS) agencies face mounting challenges to meet the rising need for largely underfunded and understaffed services that are rooted in legacy systems.

Join our Los Angeles Virtual Innovation Hour to hear insights from the Department of Public Social Services (DPSS) on their Salesforce implementation to address public health technological gaps. Sessions will also feature demos of Salesforce (Call Center), MuleSoft (HL7 Integration), Marketing Cloud (Public Outreach & Social Sentiment) and Tableau (Data Visualization) solutions to optimize the cost of care, identify at-risk individuals and families early, and improve the quality of life for the populations they serve.

Agenda at a Glance:

Time	Topic
10:00-10:05am	Welcome, Opening Remarks & Agenda Overview Bob Muellner, Account Executive, Salesforce
10:05-10:15am	State of the Industry in HHS Rod Bremby, Health & Human Services Industry Executive, Salesforce
10:15-10:30am	Service Cloud – Case Management & Call Center Anjali Korde, Solution Engineer, Salesforce Aru Sharma, Solutions Engineer, Salesforce Industries
10:30-10:45am	In Home Support Services Demo Carlos Sanchez, IT Manager, DPSS ITD
10:45-10:55am	Salesforce & Public Healthcare Sean Kennedy, VP & General Manager Public Sector & Employer Health, Salesforce
10:55-11:05am	Mulesoft – Integration to Public Health Systems meeting FHIR standards Chris Lanphier, Solution Engineer, Salesforce
11:05-11:15am	Public Health Communications with Marketing Cloud Sadia Anees, Solution Engineer, Salesforce
11:15-11:25am	Analytics & Public Data Visualization with Tableau Kevin McKinney, Solution Engineer, Salesforce
11:25-11:35am	Q & A
11:35-11:40am	Closing Remarks