Customer Service that Delights Users

Companies across all industries use Amazon Connect, our cost-effective, omnichannel cloud contact center solution, to give customers personal, dynamic, and natural experiences. For education customers, well designed support is critical for successful implementation and use of education technology (EdTech) products. 

Join this session to hear from EdTech industry and technical experts on current customer support trends for education. Learn how Amazon Web Services (AWS) can enable you to provide high quality support that will delight your customers and drive adoption at a lower cost.

This is part one of a two part series on improving customer relationships through technology. The second session will be held in June Visit the EdTech Innovation Series for future sessions.

Session Agenda:

The session agenda will include an introduction to Amazon digital user engagement services, discussion of education use cases, a short demo of how to build a contact center using AWS services, and discussion. Plan for the session to last approximately one hour.