Reimagining the Contact Center Experience



Join leaders from a U.S. Federal Health agency, Deloitte, and Salesforce to learn how leading organizations are reimagining the contact center experience, by focusing on the future of service through the use of innovative technologies to elevate the agent experience and customer relationships. The discussion will cover:

  • The changing landscape of contact center technology
  • An overview of Salesforce Service Cloud Voice
  • Cost efficiencies gained through automation

Speaker and Presenter Information

Check out our website for the latest agenda!

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies, NSA, FCC


Event Type
Webcast


This event has no exhibitor/sponsor opportunities


When
Wed, Aug 18, 2021, 1:00pm - 2:00pm ET


Cost
Complimentary:    $ 0.00


Website
Click here to visit event website


Organizer
Scoop News Group


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