Fireside Chat: Improve your Customer Experience with Slack

Join this Fireside Chat to learn first-hand from Chief Customer Officer, Sarah Meyer and Chief Technology Officer, Rafail Portnoy of New York State Metropolitan Transportation Authority (MTA) around how they are using Slack to:


  Provide real-time response to riders as customer satisfaction issues occur


  Triage critical/non-critical IT incidents


  Collaborate externally with partners/vendors


  Create a unified customer and employee experience on a secure platform


Please join us alongside other Transportation executives from across the nation to discuss the needs for agile collaboration in the current transportation environment with an opportunity to engage in a live Q&A with our discussion leaders.

Relevant Government Agencies

City Government, Municipal Government, State & Local Government

Event Type

This event has no exhibitor/sponsor opportunities

Thu, Jul 22, 2021, 1:00pm - 2:00pm ET

Complimentary:    $ 0.00

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Event Sponsors


Slack Government Team at Carahsoft

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