How To: Service Cloud: Import External Content in Lightning Knowledge

Assist with new Salesforce Knowledge Implementations or customers who are looking to import new content into Salesforce Knowledge.

Customers can expect to:

• Understand options for importing external content into Salesforce Knowledge in Lightning.
• Learn best practices for planning the import.
• Learn about the fundamental tools for importing within Setup, Data Loader, or Heroku.

Premier and Signature Success Plan customers, request an individual follow-up after the session.