Digital Services: Customer Experience



Digital transformation across government has led to vast improvements in the quality of services delivered to Americans nationwide and has helped provide special assistance amidst the pandemic. Hear from federal technology executives on how their agencies are implementing new digital services and expanding their capacities to provide the best user experience for millions of U.S. citizens.

Speaker and Presenter Information

Julia Elman

UX Lead for login.gov, GSA
 
Karen Howard
Director, Office of Online Services, IRS
 
Barbara Morton
Deputy Chief Veterans Experience Officer, VA
 
Nico Papafil
Director, 10x, GSA
 
Dr. Beth Ripley
Deputy Chief, Office of Healthcare Innovation and Learning, VA
 
Tadgh Smith
Deputy Director, Technology & Transformation, ICE
 
Mitch Winans
Senior Advisor, Enterprise Digitalization, IRS
 
Dave Zvenyach
Deputy Commissioner, Federal Acquisition Service & Director, Technology Transformation Services, GSA

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Census Bureau, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, USAID, State & Local Government, National Guard Association, EEOC, Federal Government, FDA, Foreign Governments/Agencies, NSA, FCC


Event Type
Webcast


This event has no exhibitor/sponsor opportunities


When
Thu, Oct 21, 2021, 11:00am - 1:00pm ET


Cost
Complimentary:    $ 0.00


Website
Click here to visit event website


Organizer
GovernmentCIO Media & Research


Contact Event Organizer


Join the event conversation:
@GCIOMedia
#GovCIO #DigitalServices #CustomerExperience


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