The Executive Order: The President's Management Agenda and Customer Experience

This event qualifies for 1 CPEs

As a part of The President’s Management Agenda, Priority #2 focuses on the customer experience and asks the Federal government to refine their current standards to better fit the needs of the American people. The stresses and burdens that come with interacting with the government, such as when the public needs to pay their taxes or file a change of address, need to be eliminated in order to elevate the customer experience.

Strengthening the accessibility of the Federal government’s resources by reducing barriers and streamlining the processes are only two of the proposed strategies to reinforce the customer experience. This can be completed with modernization of programming, reducing administrative burdens, and utilizing new tools and technologies to offer a more simple and secure customer experience.

Tune into this webinar to hear experts discuss:

What are the first steps in addressing the new customer experience requirements?
What infrastructure needs to be in place to ensure that the American public is receiving the best care?
What are some emerging technologies that will aid in fulfilling these new goals?
How can an agency fairly, quickly, and effectively provide customers with the services they need?
Why does the Federal government need to reprioritize the customer experience?

Speaker and Presenter Information

Gundeep Ahluwalia

Chief Information Officer, Office of the Chief Information Officer, Deputy Assistant Secretary for Operations, U.S. Department of Labor (invited)

Simchah Suveyke-Bogin

Chief Customer Experience Officer, Office of Customer Experience, Departmental Administration, U. S. Department of Agriculture (invited)

Joe Ward

Customer Experience Program Support, Office of the Chief Experience Officer, Financial Services Center, U.S. Department of Veterans Affairs (invited)

Jonathan Kraden

Director for Customer Experience, Stakeholder Engagement Division, Cybersecurity and Infrastructure Security Agency, U.S. Department of Homeland Security (invited)

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Census Bureau, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, USAID, State & Local Government, National Guard Association, EEOC, Federal Government, FDA, Foreign Governments/Agencies, NSA, FCC