Government Digital Insights USA Winter Edition

Recentering Service Delivery on the Citizen

As the primary means by which citizens engage with the public sector; service delivery is essential to the trust and level of engagement between governments and citizens. As such, citizen-centric design, development, and delivery is critical in facilitating that trust and increasing access to essential services. As service delivery moves further into the digital realm, a strong digital transformation strategy is paramount for all citizen-facing agencies. Identifying the needs of citizens, gaining trust through reliable and secure services, and finding the right balance between innovation and practicality are essential to successful digital service delivery.


In the same context, the nature of the citizen experience has dramatically shifted in recent years, as our collective expectations have continued to change. Omni-channel engagement points with innovative UI is a staple across the private sector – but is only beginning to truly gain traction in the public sector. How those touch points are leveraged, and how they can further transform the nature of service delivery to meet the needs of citizens, will decide what 21st century government will resemble.


Public Sector Network’s Government Digital Insights virtual event will bring together public sector thought leaders and industry leaders as they explore meaningful ways to ensure key components of service delivery and citizen engagement are optimized; and explore how digital service delivery is redefining citizen-engagement, the citizen-experience, and the future of government around the US. Join the conversation!

Speaker and Presenter Information

Please visit our website to view a list of speakers!

Relevant Government Agencies

Other Federal Agencies, Federal Government, State & Local Government

Event Type

This event has no exhibitor/sponsor opportunities

Wed, Mar 30, 2022, 12:00pm - 2:40pm ET

Complimentary:    $ 0.00

Free Webinar

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Public Sector Network

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