How AI is Making Self-Service a Reality in the Public Sector

This event qualifies for 1 CEUs

AI in Government is excited to host Rushali Patil, Engagement Manager at Quantiphi and her presentation ‘How AI is Making Self-Service a Reality in the Public Sector’ on Tuesday, August 30, 2022 at 12PM ET!


Many service-oriented government agencies have faced increasing pressure in recent years to keep up with many demands from an ever-changing environment. To meet these unprecedented inquiries, update guidelines frequently and accurately, and boost resiliency for the future, state and local governments need an innovative way to modernize how they handle the inquiries and respond to citizens. Forward thinking agencies are turning to the help of AI to be able to quickly and accurately meet the needs of their citizens.


In this presentation, Quantiphi will share how they helped Illinois overcome the sudden challenges created from a global pandemic, how they built three Rapid Response Virtual Agents on chat and telephony and how these virtual agents were trained and equipped to answer citizen queries, FAQs, and update guidelines efficiently. Be sure to stick around till the end for Q&A with Rushali!


Register and attend for free on the Cognilytica website:



  • 12:00-12:30pm: Featured Presentation
  • 12:30-1:00pm: Your Q&A and interaction

Speaker and Presenter Information

Rushali Patil, Engagement Manager at Quantiphi

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies, NSA, FCC

Event Type

This event has no exhibitor/sponsor opportunities

Tue, Aug 30, 2022, 12:00pm - 1:00pm ET

Complimentary:    $ 0.00

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