Enhancing Voice and Digital Engagement with Communications Platform as a Service Solutions

Automated and personalized business processes have become an indispensable way to deliver smarter, easier communication experiences constituents and students expect in the public sector and educational institutions. As private companies continue to set the bar on superior communications and customer service, government and education leaders must innovate in order to keep pace. Clear, consistent and convenient communications and customer service have quantifiable impacts on mitigating safety concerns, achieving agency goals and strengthening public trust.

Communications Platform as a Service (CPaaS) solutions enable organizations to improve their business processes by integrating communications features into their existing applications without the need for completely new infrastructure. CPaaS technology is scalable, flexible, and cloud-based, making it adaptable to a wide range of organizational needs. By leveraging artificial intelligence (AI) tools, advanced CPaaS solutions can provide new insights to further enhance digital and voice communications.

Join us August 31 for a webinar on how AI-based CPaaS technology can empower high-performing public sector and education communications experiences for constituents, students, and employees.

During this 30-minute webcast you’ll learn:

• How an AI-powered workflow enables agencies to easily compose and customize applications making it easier to deliver the right knowledge at the right time for optimal outcomes.
• How AI-based customer service can identify and predict user wants and needs better than traditional approaches, enabling better customer experiences and reducing the need for agents.
• How agencies can leverage pluggable, pre-built, multilingual virtual agent assist capabilities with a single user interface.