Digital Transformation Summit

Digital Transformation – the process of using digital technologies to create new or modify existing business process, culture and/or customer experience to meet the changing business and market requirements – Is helping government and industry improve operational efficiency, productivity, and resiliency. Its success requires savvy leadership that is willing to challenge the status quo, a skilled workforce that is comfortable with trial and error, as well as up-to-date rules and processes, flexible work environments, and massive amounts of high-quality data for effective decision making.

This year ACT-IAC and MeriTalk are collaborating on the third Digital Transformation Summit focusing on use cases as well as the culture, customer experience emphasis, and training that are essential to successful implementation of the right digital technology. We will explore how to select the right technology for your organization and how to measure the return on your investment.

OBJECTIVES:

• Understand how data is an important factor in selecting the right digital technology
• Obtain examples of use cases and technology that has had successful outcomes
• Learn steps, processes, and methodologies on evaluating the benefit of digital transformation in your agency or company
• Hear from the digital leaders why leadership skills, culture, customer experience and training are essential to a successful assessment and implementation of the right digital technology
• Understand what the acquisition team and related processes need to be more successful in developing the right details for these procurements