CX and the Government Contact Center

This event qualifies for 2 CPEs

Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences drive improved outcomes for government organizations with promising results in metrics such as increased customer trust in the organization.

Relevant Government Agencies

Other Federal Agencies, Federal Government, State & Local Government

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This event has no exhibitor/sponsor opportunities

Thu, Sep 21, 2023, 1:00pm - 3:00pm ET

Complimentary:    $ 0.00

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Digital Government Institute

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