Government Customer Experience & Engagement Summit

This event qualifies for 4 CPEs

Government agencies are responsible for protecting public trust, delivering excellence in services, and, above all else, upholding the promise of government. Through a combination of the lessons learned from rapidly evolving hybrid work environments, exposed inequities in pandemic responses, and bolstered federal guidance in the Biden Administration’s Executive Order, the 21st Century Integrated Experience Act (IDEA), among others, agency leadership are embracing the questions and demands that a new environment imposes on civil service.


How are experts leveraging the guiding principles of customer experience (CX) to meet these evolving challenges and priorities? Where are CX practitioners focusing their efforts in improving digital services and championing the needs of a 21st century government?


Join this Summit to hear experts from industry and Federal, State, and Local governments highlight replicable case studies and success stories in groundbreaking CX efforts. Leaders will unpack their strategies in human-centered design, why data drives their work, and how agencies are operationalizing new guidance all to deliver a central goal: delivering excellent and equitable services to those who depend on them.


Throughout this Summit, you will have the opportunity to participate in distinct breakout sessions covering two essential themes in any customer experience and engagement journey: technology and culture.

  • Follow the technology path for conversations on artificial intelligence and automation, the digitization of services, and how to align CX goals with existing IT modernization efforts.
  • Join the culture track for lessons in leadership, the importance of diversity, equity and inclusion at the forefront of any engagement strategy, and why treating employees as customers is an important tool.

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, NSA, FCC

This event has no exhibitor/sponsor opportunities

Thu, Jun 1, 2023, 8:00am - 1:45pm ET


Government/Military:  $0.00
Industry/Contractor:  $195.00

Grand Hyatt
1000 H St NW
Washington, DC 20001
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Event Sponsors


GovExec 360

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