Making Enterprise Service Management a Reality

IT Service Management (ITSM) platforms can be limited and labor-intensive, which is why public sector IT leaders are looking to move to a broader, more all-encompassing approach – Enterprise Service Management (ESM). 

With ESM, entire organizations can work from one unified and connected platform, helping staff access the tools they need faster and easier. But there’s one issue: ITSM platforms are too code heavy to easily deploy ESM without needing more technical resources. As a result, many IT leaders are shifting toward no-code ITSM/ESM deployments.

On June 6, Government Technology and Team Dynamix will cover key findings from a recent survey on Enterprise Service Management and discuss how agencies can make ESM a reality.

Join us to learn: 

• Key drivers for ESM deployment
• Top challenges for IT leaders rolling out ESM
• How to gain operational buy-in from departmental leaders
• Best practices for plan ESM deployment 
• How to leverage enterprise integration with ESM workflows