WIT.Connect - Bridging the Citizen Trust Gap Through Effective CX

Following President Biden’s Executive Order on enhancing customer experience (CX), improving service delivery has become a vital goal for government agencies. But despite the increased attention, a recent study from Partnership for Public Service found that 73% of Americans believe the federal government does not listen to the public.

This panel brings together accomplished women in technology and CX to discuss the best approaches to cultivating better bonds and interactions between government agencies and its citizens. Our renowned panelists will discuss how to overcome common barriers, as well as examine emerging technology such as artificial intelligence, data analytics and human-centered solutions.