Customer Contact Week 2024

The CCW Executive Exchange is part of the world's largest customer contact event series. This invitation-only event is built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.

Why Executives Attend:

Exclusive Networking: The invitation-only format ensures highly interactive sessions and true peer-level networking opportunities for senior executives.


Strategic Event Sessions: The intellectual content of the program is designed specifically for senior executives and led by recognized thought leaders in CX & Customer Contact who share in-depth case studies, best practices, and unique expertise on the latest industry trends.


Customized Itinerary: The Exchange agenda offers a variety of unique learning styles from 30+ benchmarking sessions & masterclasses to 8+ focused group discussions, of which you can select from to build customized itinerary that reflects your current initiatives, priorities, and future strategic objectives.


One-to-One Business Meetings: Meet 40+ solution providers who offer products & services that match your business needs in private, prescheduled, one-on-one meetings with the unique opportunity to view early previews of emerging technologies in the industry. 


Our Executive Exchanges are exclusive to Director & VP-level decision makers to ensure the highest quality networking and connections. If you’re interested in seeing if you qualify for a VIP spot at the CCW Executive Exchange, reach out to us. 

Speaker and Presenter Information

Please visit our website to see our full list of speakers!

Relevant Government Agencies

DOD & Military, Other Federal Agencies, Federal Government, State & Local Government

Mon-Wed, Mar 4-6, 2024, 9:30am CT

The Radisson Blu
221 N Columbus Drive
Chicago, IL 60601
Get directions

Click here to visit event website

Event Sponsors

NICE, Observe AI

Customer Management Practice (CMP)

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