Bridging the Gap Between Government & Citizens #OpenGovernment



Today organizations are adapting to changing customer service platforms. Citizens now look to Facebook, Twitter, search engines, online knowledgebases, email and live chat features before picking up the telephone to interact with government officials and private companies.  It is crucial for government agencies to adapt their citizen engagement methods by embracing a multi-channel support approach.

Please join us for this complimentary webinar. Register today!

Winvale and Parature Present…

Bridging the Gap Between Government & Citizens
#OpenGovernment

November 8, 2012

2:00- 3:00 pm EST

The Problem: Government agencies at the Federal, state, and local levels are wasting resources trying to separately manage various communication methods or neglecting some channels altogether. Government officials are challenged to update information consistently across each outlet while responding - to citizen inquiries. Citizens are also looking to new communication channels such as social media and RSS feeds for real-time updates in emergency situations.

Government agencies must now confront how to fully utilize and sync both their traditional and emerging service channels. Do we use Twitter? Should we respond to inquiries on our Facebook wall? Should our CSRs respond to individual emails? We have the answers you’re looking for. 

The Solution: A multi-channel CRM solution. Parature’s cloud-based solution centralizes an organization’s citizen engagement by:

  • Streamlining social media channel monitoring and response
  • Offering a user-friendly help-desk ticketing option for customer inquiries
  • Providing a customizable knowledgebase with cross channel publication
  • Delivering best-in-class service desk SaaS software

Take Aways: A greater insight into managing social media outlets and multi-channel customer service needs.

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association


Event Type
Webcast


When
Thu, Nov 8, 2012, 2:00pm - 3:00pm


Website
Click here to visit event website


Event Sponsors


Organizer
The Winvale Group


Contact Event Organizer



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