Shielding Helpdesk Operations Against Scattered Spider Attacks

The Scattered Spider attack on MGM represented a significant breach in cybersecurity measures, disrupting the company’s services and jeopardizing customer data, all from a call into the helpdesk. The breach illustrated an identity gap in identity and access management, highlighting the significance of Caller ID Verification in fortifying helpdesk security protocols.


This attack has shown the impact of an inability to ensure the identity of a caller when resetting or updating a credential. The resulting breach illustrated the intricacies of caller authentication and its pivotal role in mitigating risks. Join 1Kosmos as they highlight the vulnerabilities of the exploit within helpdesk and call center operations, underscoring the urgent need for proactive caller identity verification.


During this webinar, 1Kosmos examined identity based Caller ID Verification protocols, coupled with real-world case studies, strategic insights, and invaluable perspectives on fortifying organizational defenses against this evolving cyber threat.


During this webinar, attendees learned:

  • The challenges posed by identity fraud 
  • Real-world scenarios and industry best practices 
  • How to fortify helpdesk security protocols 
  • How to verify remote callers to safeguard helpdesks and call center 

Speaker and Presenter Information

Mike Engle, CSO, 1Kosmos

Relevant Government Agencies

Other Federal Agencies, Federal Government, State & Local Government



Event Type
On-Demand Webcast

This event has no exhibitor/sponsor opportunities

Complimentary:    $ 0.00

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Event Sponsors


1Kosmos Government Team at Carahsoft

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