AI Driven Customer Engagement Center for Public Sector Energy & Utility Customers
This event qualifies for 1 CPEs
Join us to discover how CGI's Intelligent Call Center, leveraging Salesforce Energy & Utilities Cloud, is transforming customer service in the public sector. Learn how AI-driven technology turns traditional call centers into strategic assets by enabling personalized service at scale.
Key Takeaways:
- Impact of AI in Customer Service: Transform agents into trusted advisors with predictive AI.
- Strategies for Omnichannel Support: Practical steps to improve customer satisfaction.
- Integration and Deployment Best Practices: Leverage AI-driven insights to optimize processes.
Speaker and Presenter Information
Katrina Chakraborty
Director,
Consulting Services
CGI
Bob Faigel
Director Alliances, Salesforce, AMER
CGI
Kristy Ortiz
Director, U.S. Marketing - Energy & Utilities
CGI
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Thu, Aug 29, 2024, 2:00pm - 3:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
Salesforce Government Team at Carahsoft
