Process Mining 101: How to Drive Efficiency with Data and Automation

In today’s dynamic business landscape, automation is crucial for maintaining internal operations and providing good citizen services.

Attendees joined ServiceNow for a comprehensive webinar where we delved into ServiceNow's Automation Engine, spotlighting the transformative capabilities of Stream Connect and Process Mining for External Data. Participants learned how Stream Connect integrates Kafka data streams with ServiceNow processes, facilitating seamless data flow and operational synergy.

Additionally, attendees explored how Process Mining for External Data provides valuable insights into their third-party processes, helping them identify inefficiencies and enhance performance. This session offered actionable strategies and real-world examples to maximize these powerful tools, empowering them to streamline operations and achieve significant improvements in their organization.