Customer experience (CX) is arguably one of the most important elements that instill trust in government services. However, figuring out how to improve trust isn&#8217;t easy. That&#8217;s where learning from your peers can be useful.&nbsp;Join us online Wednesday, Oct. 2 at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders about how to excel at CX with use cases from your peers who are doing it well.&nbsp;Specifically, you&#8217;ll learn:<ul><li>How CX can truly benefit your organization.</li><li>The biggest barriers facing agencies looking to invest in more CX projects.</li><li>How CX directly impacts constituent trust.</li></ul>

Customer experience (CX) is arguably one of the most important elements that instill trust in government services. However, figuring out how to improve trust isn’t easy. That’s where learning from your peers can be useful. Join us online Wednesday, Oct. 2 at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders about how to excel at CX with use cases from your peers who are doing it well. Specifically, you’ll learn: How CX can truly benefit your organization. The biggest barriers facing agencies looking to invest in more CX projects. How CX directly impacts constituent trust.

Virtual / Online

Webinar / Webcast

Citizen Engagement

Technology

State and Local Government

agency

Federal Government

GovLoop

Taylor Linke, Director of IT Innovation &amp; Customer Experience, Washington State Health Care Authority Jessie Posilkin, Technical Lead at Technology Modernization Fund, GSA Bob Ainsbury, Chief Product Officer, Granicus

CX & Trust: Exploring the Relationship through Use Cases

Speaker Details