Government Customer Support Conference

Leaders of help desks, call centers, web service portals, and other touch points for Government’s internal end external customers will come together at the 11^th Annual Government Customer Support Conference to redefine how our Government can deliver extraordinary service and achieve success during a time of great change.

What to Expect

• Two full days of powerful insights, ideas and motivation in an intimate setting that facilitates making strong connections with others.
• Shop Talk sessions to participate in for in-depth discussions on the hottest industry topics.
• Numerous opportunities to meet and share with others who are responsible for the ultimate success of their centers.
• A primary focus and emphasis on delivering advanced leadership techniques.
• Experts sharing their perspectives on key practices and trends.

What You Will Learn

• How the leaders in today's Government customer support achieve and maintain excellence.
• Proven strategies, the latest technologies, new approaches and forward-thinking ideas.
• Who else in Government shares your challenges and how they are dealing with them.
• The roles of leadership and strategic vision in delivering responsive customer care.

Who Should Attend

Primary job titles extending across personnel and management at all levels of Government responsible for customer service and support:

• Executive / Corporate Management in State, Local and Federal Agencies (CIO, COO, CEO, CKO, VPs)

• Frontline Leaders and Executives (Directors, Managers, supervisors, leads)

• Managers of Call Centers and Contact Centers

• Frontline Professionals (representatives, agents, technicians, analysts, administrators)

• Individuals interested in excellence for Government Customer Service and Support