Federal Executive Forum Customer Experience Strategies in Government Progress and Best Practices 2024
Improving customer experience (CX) is a multi-faceted challenge to tackle as needs vary between stakeholders. How are agencies profiling a successful strategy and what is the vision for the future?
Speaker Details
Dana Chisnell, Executive Director, Customer Experience, Department of Homeland Security
Barbara Morton, Deputy Chief Veteran Experience Officer, Department of Veterans Affairs
Courtney Kay-Decker, Deputy Chief Taxpayer Experience Officer, Internal Revenue Service
Brian Chidester, Head of Industry Strategy, Public Sector, Adobe
Paul Kinney, Chief Technical Executive, Federal, HCLSoftware
Stephen Sopko, Associate Director, CX, AI, & Digital Transformation, Verizon
Moderator: Luke McCormack, Host of the Federal Executive Forum
Event Topic
Citizen Engagement, TechnologyRelevant Audiences
All State and Local Government, All Federal GovernmentOther Agency
Other Federal Agencies