Designing a One-Stop Government: How to Create a Smarter, Faster Digital Experience

Accessing government services should be simple, but too often, behind-the-scenes silos make processes slower and more complicated than they need to be. Residents expect quick, seamless interactions, and anything less risks eroding their trust. So how can state and local governments provide that streamlined, digital experience while navigating the challenges of multi-departmental operations?

Join Government Technology and Salesforce for a webinar to learn how state and local governments can make public services more accessible and responsive by establishing a unified "Digital Front Door" –  a single point of entry for all constituent services. Plus, we'll cover how AI can bring a personalized, human touch to these services without blowing up your budget.

Here’s what we’ll cover:

• Design a resident-centered experience: Learn how to simplify the user journey and minimize departmental complexity, making services accessible and easy to navigate.
• Harness AI for Smarter Interactions: Understand how AI can be used to deliver fast, intelligent responses, creating more efficient and personalized public services.
• Budget-friendly innovation: Explore strategies to fit this initiative into your upcoming fiscal year budget and drive lasting results.